Returns and Exchanges

• All items must be inspected upon receipt and claims must be filed with Pacific Rim Tonewoods within 14 days of receiving your order. Please email info@pacificrimtonewoods.com
• Products must be returned unaltered in their original packaging

General Shipping & Delivery Policy

We do everything in our power to get your order processed and shipping in the shortest time frame possible. Most orders will ship out either same day or within 1-2 business days. Currently we only ship to US and Canada.

Domestic Shipping Options

• Economy Shipping (USPS) - This option does not include a standard tracking number, only delivery confirmation is available. This is the slowest method of shipping and often takes 6-10 business days for delivery. We reserve the right to automatically upgrade this shipping option to Ground if we see fit.

• Ground (UPS) - This is our preferred method of shipping. A tracking number will be available usually within 1 day of shipping.

• 2nd Day AIR (UPS) - 2 day shipping via air transport. A tracking number will be available usually within 1 day of shipping.

• 1 Day AIR (UPS) - Next day air transport. If we cannot ship it Next day Air, but the site said it could, we will contact the buyer and let them know. A tracking number will be available usually within 1 day of shipping.

Shipping to Canada

• Shipping (USPS) - This option does not include a standard tracking number, only delivery confirmation is available. This is the slowest method of shipping and often takes 6-10 business days for delivery.

Post Office Boxes (P.O. Box) Ship-to Addresses:

In most instances, we are unable to ship to a P.O. Box due to the size and weight of the shipment. We ask that you provide a physical ship-to address at checkout. In the event that you provide a P.O. Box in the ship-to, you may experience a delay in the processing of your order while we attempt to contact you for a physical address.

Insurance:

• Standard insurance depending on the shipping company.